**Important Notice:** At Challenge, we’ve been committed to holding your current prices for thirty days on both your saved and carted orders. However, with the ongoing fluctuations in tariffs and manufacturer pricing, we can no longer guarantee these prices at the start of each month. As such, please be aware that prices may change without prior notice.

Rest assured, we will reassess our thirty-day price guarantee once the market stabilizes. Thank you for your understanding and continued support during these dynamic times!

Thank you for visiting Challenge Office Products! We’re excited to share that our website has undergone some enhancements for your benefit. Discover a more user-friendly experience with all clickable links conveniently located on the left side. Explore the improved layout and enjoy a seamless browsing experience! I have added a couple of links for Promotional Products and Rebates.

Return Policy

Commercial Accounts:

• The customer is responsible for inspecting and accepting products. Challenge will issue an RA for the driver to pick up the following day.
• No returns after 60 days. Items returned after 30 days may result in a 15% restocking charge.
• We assume no obligation to accept merchandise for credit after 30 days from the invoice date. Returns must be within 30 days of the original invoice date.
• Special order merchandise, food, beverage, and pharmaceutical products are not subject to return, except in the case of our error.
• The merchandise must be in the original manufacturer's shipping cartons and must have all packing and associated materials in a resalable condition.
• After receiving the returned merchandise, credit is issued to the original invoice.

Damaged/ Defective Materials:

• Damaged/ Defective materials will be replaced immediately if damaged/ defects are reported within three days of receiving the merchandise. Please call for an authorization number to return the defective item. We will ship a replacement immediately.
• Merchandise must be in the original manufacturer's shipping cartons and must have all packing and associated materials in a resalable condition.
• After receipt of returned merchandise, credit is issued to the original invoice.
• Our return shipping address is 6015 South Loop E, Houston, TX 77033.

 
   Shortages must be called in no later than 24 hours after receipt of order

Due to the Covid-19 pandemic, the following items may not be returnable: wipes, towels, tissues, toilet tissues, cleaning products, soaps, sanitizers, and cleaning products, including dispensers, goggles, masks, and other safety apparel.

For more information, email: info@challengeofficeproducts.com

Return Policy.docx